Ahmed Mostafa El-Hussieny
E-commerce Marketing Manager
Personal Profile
Results-driven and detail-oriented E-commerce and Marketing professional with over 7 years of diverse experience across digital commerce, brand strategy, customer experience, and omnichannel operations. Proven track record in driving online sales growth, optimizing digital platforms, and leading cross-functional teams to deliver exceptional customer experiences.
Previous Experience
E-commerce Manager, Beymen Egypt (Mar 2025 – Present – Full Time)
- Develop and manage Beymen Egypt’s e-commerce platform in coordination with local and Türkiye teams.
- Execute online sales and marketing strategies aligned with company objectives.
- Analyze website performance and sales data to optimize key metrics and drive revenue growth.
- Plan and oversee e-commerce activations for major sales events, ensuring localized execution of global campaigns.
- Collaborate with sales planning to maintain stock availability and manage on-site merchandising.
- Work closely with the Türkiye e-commerce team to enhance digital performance and customer experience.
- Monitor and improve customer acquisition, retention, and overall e-commerce efficiency.
- Support omnichannel initiatives, marketplace expansion, and online wholesale opportunities.
- Oversee customer service processes, ensuring seamless order management, fraud prevention, and after-sales support.
Marketing Manager, Cairo Medical (Feb 2024 – Present – Part Time)
- Build, create and manage the company website.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Performed market segmentations, targeting and positioning for each product line.
- Optimized website content for improved search engine rankings and increased web traffic.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Ecommerce Content Manager, WhiTech, IPSUM Marketing Agency (KSA) (Nov 2022 – Dec 2023 – Full Time)
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Alignment and cooperation with e-commerce technical team, marketing media planner, customer experience team, designers, and courier to ensure smooth operation.
- Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Implemented effective search engine optimization techniques to increase organic site traffic and improve keyword rankings.
- Streamlined order processing, reducing lead times and improving overall operational efficiency.
- Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements.
- Customized e-commerce platforms by building new products, designing landing pages and enhancing website navigation.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
Ecommerce Assistant Manager , TRANSSION Holdings, Oraimo Brand (Mar 2022 – Oct 2022 – Full Time)
- Manage all online activity in relation to traffic acquisition, sales, and conversion.
- Enhanced customer satisfaction by efficiently managing and resolving e-commerce-related issues.
- Collaborated with IT professionals to troubleshoot technical issues affecting the website’s functionality or accessibility.
- Utilized SEO best practices to increase organic search rankings and drive targeted traffic to the site.
- Managed product listings, ensuring accurate descriptions, pricing, and images for enhanced customer experience.
- Improved user interface design for easier navigation and a more engaging shopping experience.
- Collaborated with cross-functional teams to improve overall e-commerce performance.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Follow up with service center to handle the customer's complaints.
MEA Contact Center SME, vivo Smartphone (Sep 2020 – Feb 2022 – Full Time)
- Audit team tickets, prepare the quality report and reporting to MEA CCM.
- Training and guiding online contact center agents all over MEA.
- Feed Zendesk by vivo database, macros content and shortcuts content.
- Receiving and handling customer complaints.
- Send and reply to emails.
- Create dealership requests.
- Create feedback cases for software bugs.
- Reply to feedback application.
- Handling tickets (Facebook - WhatsApp - Instagram - Live Chat).
- Return visit survey and new devices survey.
Customer Experience Specialist, Jumia (Nov 2018 – Jun 2019 – Full Time)
- Monitor outbound calls and evaluates agent's performance.
- Preparing the quality report and reporting to CCM.
- Collecting Jumia NPS (Net Promoter Score) CSAT.
- Catch fraud and exclude from NPS list.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Handling customer complaints.
- Create vouchers via Salesforce.
- Making Purchasing Orders and Returning Orders for Customers.
- Make outbound calls.
Graphic Designer, MUS - Model of UNESCO Simulation (Oct 2016 – Sep 2017 – Part Time)
- Developed creative design for print materials, brochures, banners, ID, and signs.
Accountant, ASA Office (Jun 2016 – Oct 2016 – Full Time)
- Preparing and recording the journal.
- Preparing and finalize budget statements.
- Preparing and auditing invoices.
- Establishing companies and preparing records.
Key Accomplishments
Beymen Egypt
Build and create the official company Website, individual work from the scratch.
Cairo Medical
Build and create the official company Website, individual work from the scratch.
Planning more than 4 successful events.
WhiTech (Meat and More) KSA Project
Create, plan and manage the first red Friday sale campaign.
Applying a new concept of selling sacrifices by KG for the first time in Saudi Arabia.
Build the new website theme and identity for Meat and More brand.
Oraimo Egypt
Create, plan and manage the first flash sale campaign.
Create, plan and manage the first bundles sale campaign.
vivo Smartphone
By our hand vivo Egypt became the center point for the Middle East and Africa.
Handle the Middle East and Africa contact center project.
Jumia Egypt
By our hand Jumia Egypt became the Top 1 E-commerce website all over Egypt.
By our hand Jumia Egypt became the Top 2 in the internal global ranking.
Education
Bachelor of Commerce, Accounting, Cairo University – Faculty of Commerce, Graduation Year: 2018
Languages
- Arabic: Native language
- English: Proficient (Written & Spoken)
Software
- Shopify
- Meta Business Suite
- Microsoft office
- Google Analytics
- Magento
- Adobe Photoshop
- Generative AI
- CRM
- OMS
- Zendesk
- Salesforce
- Unifonic
- Jira
Skills
- Social Media Marketing
- Social Media Platforms
- Digital Marketing
- Media Buying
- Marketing campaign development
- Budgeting and Allocation
- E-commerce Platforms
- SEO Optimization
- Product Management
- Website optimization
- Website Management
- Brand strategy
- Competitor Analysis
- Market Research
- Graphic Design
- Data Analytics
- Project Management
- Event Coordination
- Customer Acquisition
- Creative and Innovative
Soft Skills
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-solving abilities
- Decision Making abilities
- Working Under Pressure
- Communication and Presentation Skills
- Time Management Skill
Certifications
- Fundamentals of Digital Marketing, ID: MYY ZGB K26
- Shopify Ecommerce: Marketing Strategy
- Ecommerce Fundamentals 2023
- Magento Community Edition 2
- Google Analytics Individual Qualification
- Advanced Google Analytics
- Marketing Strategy: SEO Content Writing
- Social Media Marketing Strategy: TikTok and Instagram Reels
- Ecommerce with Facebook and Instagram
- Generative AI
- Android Mobile Certification
- Graphic Design at Model of UNESCO Simulation