Ahmed Mostafa El-Hussieny
E-commerce Manager
Personal Profile
Results-driven and detail-oriented E-commerce and Marketing professional with over 7 years of diverse experience across digital commerce, brand strategy, customer experience, and omnichannel operations. Proven track record in driving online sales growth, optimizing digital platforms, and leading cross-functional teams to deliver exceptional customer experiences.
Previous Experience
E-commerce Manager, Beymen Egypt (Mar 2025 – Present – Full Time)
- Develop and manage Beymen Egypt’s e-commerce platform in coordination with local and Türkiye teams.
- Execute online sales and marketing strategies aligned with company objectives.
- Analyze website performance and sales data to optimize key metrics and drive revenue growth.
- Plan and oversee e-commerce activations for major sales events, ensuring localized execution of global campaigns.
- Collaborate with sales planning to maintain stock availability and manage on-site merchandising.
- Work closely with the Türkiye e-commerce team to enhance digital performance and customer experience.
- Monitor and improve customer acquisition, retention, and overall e-commerce efficiency.
- Support omnichannel initiatives, marketplace expansion, and online wholesale opportunities.
- Oversee customer service processes, ensuring seamless order management, fraud prevention, and after-sales support.
Marketing Manager, Cairo Medical (Feb 2024 – Present – Part Time)
- Build, create and manage the company website.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Performed market segmentations, targeting and positioning for each product line.
- Optimized website content for improved search engine rankings and increased web traffic.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Ecommerce Content Manager, WhiTech, IPSUM Marketing Agency - Meat and More (KSA) (Nov 2022 – Dec 2023 – Full Time)
- Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
- Managed inventory control processes for seamless order fulfillment and customer satisfaction.
- Alignment and cooperation with e-commerce technical team, marketing media planner, customer experience team, designers, and courier to ensure smooth operation.
- Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.
- Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.
- Implemented effective search engine optimization techniques to increase organic site traffic and improve keyword rankings.
- Streamlined order processing, reducing lead times and improving overall operational efficiency.
- Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements.
- Customized e-commerce platforms by building new products, designing landing pages and enhancing website navigation.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
Ecommerce Assistant Manager , TRANSSION Holdings, Oraimo Brand (Mar 2022 – Oct 2022 – Full Time)
- Manage all online activity in relation to traffic acquisition, sales, and conversion.
- Enhanced customer satisfaction by efficiently managing and resolving e-commerce-related issues.
- Collaborated with IT professionals to troubleshoot technical issues affecting the website’s functionality or accessibility.
- Utilized SEO best practices to increase organic search rankings and drive targeted traffic to the site.
- Managed product listings, ensuring accurate descriptions, pricing, and images for enhanced customer experience.
- Improved user interface design for easier navigation and a more engaging shopping experience.
- Collaborated with cross-functional teams to improve overall e-commerce performance.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Follow up with service center to handle the customer's complaints.
MEA Contact Center SME, vivo Smartphone (Sep 2020 – Feb 2022 – Full Time)
- Audit team tickets, prepare the quality report and reporting to MEA CCM.
- Training and guiding online contact center agents all over MEA.
- Feed Zendesk by vivo database, macros content and shortcuts content.
- Receiving and handling customer complaints.
- Send and reply to emails.
- Create dealership requests.
- Create feedback cases for software bugs.
- Reply to feedback application.
- Handling tickets (Facebook - WhatsApp - Instagram - Live Chat).
- Return visit survey and new devices survey.
Customer Experience Specialist, Jumia (Nov 2018 – Jun 2019 – Full Time)
- Monitor outbound calls and evaluates agent's performance.
- Preparing the quality report and reporting to CCM.
- Collecting Jumia NPS (Net Promoter Score) CSAT.
- Catch fraud and exclude from NPS list.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Handling customer complaints.
- Create vouchers via Salesforce.
- Making Purchasing Orders and Returning Orders for Customers.
- Make outbound calls.
Graphic Designer, MUS - Model of UNESCO Simulation (Oct 2016 – Sep 2017 – Part Time)
- Developed creative design for print materials, brochures, banners, ID, and signs.
Accountant, ASA Office (Jun 2016 – Oct 2016 – Full Time)
- Preparing and recording the journal.
- Preparing and finalize budget statements.
- Preparing and auditing invoices.
- Establishing companies and preparing records.
Freelance Projects
-
Create
Nordix Global
, Scandinavian Lifestyle Products.
-
Create
Fix & Klint
, White Nicotine Pouches Website.
-
Create
Pharma Image
, Skincare & Cosmetics Website.
Key Accomplishments
Beymen Egypt
- Build and create the official company Website, individual work from the scratch.
Cairo Medical
- Build and create the official company Website, individual work from the scratch.
- Planning more than 4 successful events.
WhiTech (Meat and More) KSA Project
- Create, plan and manage the first red Friday sale campaign.
- Applying a new concept of selling sacrifices by KG for the first time in Saudi Arabia.
- Build the new website theme and identity for Meat and More brand.
Oraimo Egypt
- Create, plan and manage the first flash sale campaign.
- Create, plan and manage the first bundles sale campaign.
vivo Smartphone
- By our hand vivo Egypt became the center point for the Middle East and Africa.
- Handle the Middle East and Africa contact center project.
Jumia Egypt
- By our hand Jumia Egypt became the Top 1 E-commerce website all over Egypt.
- By our hand Jumia Egypt became the Top 2 in the internal global ranking.
Education
Bachelor of Commerce, Accounting, Cairo University – Faculty of Commerce, Graduation Year: 2018
Languages
- Arabic: Native language
- English: Proficient (Written & Spoken)
Software
- Shopify
- Meta Business Suite
- Microsoft office
- Google Analytics
- Magento
- Adobe Photoshop
- Generative AI
- CRM
- OMS
- Zendesk
- Salesforce
- Unifonic
- Jira
Skills
- Social Media Marketing
- Social Media Platforms
- Digital Marketing
- Media Buying
- Marketing campaign development
- Budgeting and Allocation
- E-commerce Platforms
- SEO Optimization
- Product Management
- Website optimization
- Website Management
- Brand strategy
- Competitor Analysis
- Market Research
- Graphic Design
- Data Analytics
- Project Management
- Event Coordination
- Customer Acquisition
- Creative and Innovative
Soft Skills
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-solving abilities
- Decision Making abilities
- Working Under Pressure
- Communication and Presentation Skills
- Time Management Skill
Certifications
- Fundamentals of Digital Marketing, ID: MYY ZGB K26
- Shopify Ecommerce: Marketing Strategy
- Ecommerce Fundamentals 2023
- Magento Community Edition 2
- Google Analytics Individual Qualification
- Advanced Google Analytics
- Marketing Strategy: SEO Content Writing
- Social Media Marketing Strategy: TikTok and Instagram Reels
- Ecommerce with Facebook and Instagram
- Generative AI
- Android Mobile Certification
- Graphic Design at Model of UNESCO Simulation
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